Shipping Policy

At Smart Paws, we work hard to get your order to you as quickly as possible. Here's everything you need to know about our shipping process.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. You'll receive a confirmation email with tracking details once your order has shipped.

Shipping Times

Delivery times vary depending on your location:

• 🇪🇺 Europe: 7–15 business days
• 🌍 Rest of the World: 15–30 business days

Please note that these are estimated delivery times and may vary due to customs, holidays, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — keep an eye on our store!

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can also use our Track Order page to follow your shipment in real time.

Customs & Duties

For international orders, customs fees or import duties may apply depending on your country's regulations. These charges are the responsibility of the customer.

Lost or Delayed Orders

If your order hasn't arrived within the estimated timeframe, please contact us and we'll investigate right away.

Questions? Reach out at gianniszis7@gmail.com — we're always happy to help!